Support Center

We're here to help you with your shipments, account and business queries.

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Shipment Support

Track shipments, delivery delays, pickup issues and return requests.

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Billing Support

Invoice, wallet balance, payment and refund related assistance.

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Business Support

Seller onboarding, API integration and logistics consultation.

Frequently Asked Questions

Visit the Track Shipment page and enter your AWB or Tracking ID to view the latest shipment status.
Delays may occur due to weather conditions, transportation issues, holidays or incorrect address details.
Address modification is possible before the shipment reaches the delivery hub.
Login to your ShipVia account and create a shipment. Pickup will be scheduled automatically.
You can contact us via phone, email or WhatsApp during working hours.

Contact Information

Email

support@shipvia.in

Phone

+91 8090212794

Working Hours

Monday - Saturday
9:00 AM - 7:00 PM

Business Support

business@shipvia.in

Still Need Help?

Our support team is always ready to assist you with shipment, account and business related queries.

Contact Support